PATIENT SERVER (FULL TIME)
About The Position
TouchPoint Support Services is hiring a full-time Patient Server at Henry Ford Providence in Novi, Michigan. The role provides patient food service on assigned hospital units, including taking menu selections, assembling and delivering meal trays, retrieving trays, responding to special requests, and delivering food between meals. The Patient Server works with nursing staff and dietitians to support patients’ dietary prescriptions, preferences, and needs while contributing to patient satisfaction and maintaining food safety, sanitation, confidentiality, infection control, and workplace safety standards. Prior patient experience is preferred but not required; training is available.
Requirements
- Ability to lift and/or move up to 100 pounds.
- Computer technical skills to operate hospital systems.
- Excellent verbal and written communication skills.
Nice To Haves
- Prior patient experience is preferred but not required.
Responsibilities
- Provide friendly, caring service when taking menu selections, delivering and retrieving trays, and conducting catering rounds.
- Take patients’ menu selections before each meal.
- Follow special and modified diet restrictions while accommodating food preferences within diet-order guidelines.
- Offer appropriate menu alternatives that account for prescribed diets, allergies, sensitivities, and cultural, ethnic, and religious preferences.
- Assemble trays accurately and promptly according to patients’ selections and tray tickets.
- Work with nursing staff to confirm accurate diet prescriptions and meet patients’ food needs.
- Retrieve meal trays from patient rooms.
- Maintain accurate and current information for patients on assigned units.
- Assist dietitians with monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
- Communicate patient-related problems or concerns to appropriate personnel promptly and according to departmental procedures.
- Follow facility confidentiality and patient-rights policies, including HIPAA policies and procedures.
- Support patient satisfaction through quality service.
- Comply with applicable health and sanitation regulations and departmental sanitation procedures.
- Maintain a clean and sanitary work environment.
- Follow HACCP guidelines when assembling and distributing food supplies.
- Complete required daily, weekly, and monthly reports by established deadlines.
- Use cleaning chemicals according to manufacturer instructions and MSDS sheets.
- Use equipment according to departmental safety procedures.
- Follow facility and departmental safety policies, including incident reporting.
- Follow infection-control policies and procedures.
- Follow hazardous materials and waste protocols.
- Adhere to emergency preparedness and life safety programs and participate in drills as appropriate.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
- Free parking
- Free uniform shirt
- Shoe allowance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
