PATIENT SERVER (FULL TIME)

Compass Group•Birmingham, AL

9d•Onsite

About The Position

The Patient Server is responsible for patient food service on assigned hospital units. The role includes taking menu selections, assembling and delivering meal trays, retrieving trays, responding to special requests and needs, and delivering food between meals. Patient Servers coordinate with nursing staff to confirm diet prescriptions and meet patients’ food needs, and assist dietitians with monitoring patients who are NPO, on liquid diets, or have a calorie count ordered. The position emphasizes friendly, caring service and patient satisfaction while following prescribed diet restrictions, food allergy and sensitivity guidance, and patient cultural, ethnic, and religious preferences. The role also requires maintaining accurate patient information, communicating patient-related concerns, and protecting patient confidentiality and rights. Patient Servers follow food safety, sanitation, infection control, hazardous materials, emergency preparedness, and workplace safety procedures. They maintain a clean work environment, use cleaning chemicals and department equipment safely, and complete required reports on time. Other duties may be assigned.

Requirements

Ability to lift and/or move up to 100 pounds.
Computer technical skills to operate hospital systems.
Excellent verbal and written communication skills.

Nice To Haves

Previous related experience is preferred.

Responsibilities

Provide friendly, caring service when taking menu selections, delivering trays, conducting catering rounds, and retrieving trays.
Take patients’ menu selections before each meal.
Follow special and modified diet restrictions while accommodating food preferences within the limits of prescribed diet orders.
Offer permitted menu alternatives while considering food allergies, sensitivities, and cultural, ethnic, and religious preferences.
Assemble trays accurately and promptly according to patients’ selections and tray tickets.
Coordinate with nursing staff to ensure diet prescriptions are accurate and patients’ food needs are met.
Retrieve trays from patients’ rooms.
Maintain accurate and current information for patients on assigned units.
Assist dietitians in monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
Communicate patient-related problems or concerns to appropriate personnel in a timely manner and follow departmental procedures.
Follow facility confidentiality and patients’ rights policies, including HIPAA policies and procedures.
Contribute to patient satisfaction by providing quality service.
Comply with applicable health and sanitation regulations and departmental sanitation procedures.
Maintain a clean, sanitary working environment.
Follow HACCP guidelines when assembling and distributing food supplies.
Complete required daily, weekly, or monthly reports by prescribed deadlines.
Use cleaning chemicals according to manufacturer directions and MSDS sheets.
Operate equipment according to departmental safety procedures.
Follow facility and departmental safety procedures, including incident reporting.
Follow infection control policies and procedures.
Follow facility protocols for hazardous materials and waste.
Adhere to emergency preparedness and life safety programs and participate in drills as appropriate.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws