Patient Scheduling Specialist - Sauk Prairie Specialty Clinic

University of Wisconsin Hospitals and Clinics Authority•Prairie Du Sac, WI

About The Position

The Patient Scheduling Specialist is the first point of contact for UW Health patients and helps create a remarkable patient experience. The role assists patients and their families with appointment scheduling by phone, in person, and through electronic correspondence, including making outgoing calls and coordinating with clinic staff to help ensure timely, appropriate care. The position is part time, 16–24 hours per week, with shifts scheduled Monday through Friday between 7:30 AM and 4:30 PM. Hours may vary based on departmental operational needs. Pay starts at $20.14 per hour; relevant work experience is considered when determining starting base pay. UW Health Clinics include more than 80 primary and specialty care clinics throughout Dane County and surrounding areas, and are dedicated to providing high-quality care in a compassionate environment and an exceptional patient and family experience. UW Health is committed to fostering belonging and equal opportunity in the workplace.

Requirements

High school diploma or equivalent.
At least one year of experience in an office or customer service environment.

Nice To Haves

Associate or bachelor’s degree in Business Administration, Healthcare, or another related field.
Previous experience working in healthcare.
Previous experience scheduling patients.
Previous experience answering phones and greeting clients or customers in person.

Responsibilities

Schedule appointments via phone, in person, or electronic correspondence.
Help patients schedule appointments across multiple locations, including making scheduling easier through a single phone call.
Assist patients and their families with appointment scheduling needs.
Make outgoing calls to patients to schedule appointments.
Coordinate with clinic staff to help ensure patients receive appropriate care in a timely manner.