Patient Scheduling Specialist

Beacon Clinic • Coeur d'Alene, ID

1d • Onsite

About The Position

Beacon Clinic is a patient-focused health and wellness clinic providing medical oncology and hematology, radiation oncology, rheumatology, and urology services. The Patient Scheduling Specialist independently creates and schedules appointments for the clinic’s oncology and hematology practice, ensuring patient schedules are accurate and complete. Scheduling may include new patient visits, infusion and chemotherapy services, radiation therapy, urgent imaging studies, blood transfusions, and procedures with outside facilities.

The specialist arranges appointments by telephone, in person, or electronically, advocates for patients, helps address support-service needs, and provides applicable information in accordance with Beacon policies, laws, regulations, and business ethics. The role coordinates care across the clinic and patients’ care teams, communicates with patients and healthcare professionals, and documents information in the electronic medical record. The position may require working at both listed clinic locations.

Requirements

• Understanding of medical terminology and procedures.
• Compassionate and caring bedside manner.
• Excellent attention to detail and ability to balance competing priorities.
• Strong written and verbal communication skills.
• Ability to work independently and follow through.
• Ability to work efficiently with positive communication in a fast-paced team environment.
• Ability to manage difficult and emotional situations and show empathy for patients at various stages of treatment.

Nice To Haves

• Moderate understanding of computer, telephone, and fax systems.
• Experience with an electronic medical record system or other medical technologies.

Responsibilities

• Coordinate, monitor, and schedule patient care at the clinic and across patients’ care teams.
• Interpret provider orders, schedule according to the orders, and obtain approval for schedule changes or cancellations when appropriate.
• Navigate multiple providers, departments, and complex scheduling workflows simultaneously.
• Remain available to communicate with patients and healthcare professionals for most of the day.
• Act as a patient liaison by communicating and problem-solving with clinic staff and patients’ care teams.
• Document complete and accurate information in the electronic medical record when appropriate.
• Operate computer, telephone, and fax systems for most of the day.
• Provide backup and assistance to other team members as requested.
• Maintain patient confidentiality and protect patient-care information.
• Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.

Benefits

• Generous paid time off.
• Eight paid holidays when the clinic is closed.
• Health insurance, including dental and vision.
• 401(k) plan.
• Gym membership.
• Professional development fund.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed