Patient Scheduling Specialist

CHAS Health • Spokane, WA

4d • $22 - $31

About The Position

The Patient Scheduling Specialist improves community health by delivering exceptional patient scheduling and supporting real-time coordination with in-clinic care teams. The role serves as a first point of contact for patients, provides accurate information about services and access options, and schedules appointments in line with provider preferences, clinic workflows, and current guidelines.

The specialist supports continuity of care by scheduling follow-up appointments, conducting outreach to reschedule missed visits, managing patient waitlists, monitoring provider schedules, and coordinating with onsite care teams to fill openings. The role also documents scheduling and patient communications in the electronic health record and supports access-related quality improvement initiatives. The position requires travel between clinic sites as needed.

Requirements

• High school diploma or equivalent.
• Attention to detail.
• Knowledge of HIPAA regulations.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Compassion for patients.
• Ability to function well in a team environment.
• Ability to multitask in a fast-paced work environment and anticipate future needs.
• Computer skills.
• Valid driver's license and insurance.
• Commitment to supporting a safe and respectful environment.

Nice To Haves

• Prior experience working in a clinical setting.
• Prior customer service experience.

Responsibilities

• Provide excellent customer service as a first point of contact, determine caller needs, manage calls appropriately, and provide accurate information about services, locations, providers, and access options.
• Schedule follow-up appointments before patients leave the clinic and provide in-room scheduling when appropriate.
• Conduct proactive outreach to reschedule missed appointments and actively manage a patient waitlist.
• Schedule visits according to provider preferences and updated guidelines, including accurate visit types, appointment lengths, interpreter needs, and patient flow.
• Monitor provider schedules for gaps, cancellations, and optimization opportunities; collaborate with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develop and maintain knowledge of clinic workflows, provider templates, and scheduling standards.
• Communicate appointment details clearly and ensure patients understand next steps.
• Document scheduling activity and patient communication in the electronic health record.
• Support scheduling and access-related quality improvement initiatives and update scheduling practices in line with new guidelines or provider changes.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED