Patient Access Specialist - Central Scheduling
About The Position
The Patient Access Specialist makes appointments for patients according to Dermatology Consultants’ procedures. The role assists patients by telephone, schedules appointments, gathers accurate demographic and insurance information, and registers patients. Remote or hybrid work options are available. The position may be full-time or part-time. Full-time schedules are 40 hours per week, Monday through Friday, 8:00 a.m. to 4:45 p.m.; flexible day-shift schedules are available for part-time employees. The role may occasionally require travel to one of four East Metro clinic locations to work as a float medical receptionist.
Requirements
- High school diploma or equivalent.
- 1–2 years of scheduling or reception experience in a healthcare setting.
- Experience scheduling appointments, registering patients, and obtaining or verifying insurance information.
- Ability to communicate calmly and clearly with patients and others by phone.
- Ability to occasionally travel to four East Metro clinic locations as a float medical receptionist.
- Knowledge of customer service principles and techniques.
- Ability to navigate a computerized scheduling system (Cerner) and operate standard office equipment, including a multi-line telephone, computer, and fax machine.
Nice To Haves
- Knowledge of insurance.
Responsibilities
- Provide patient-centered customer service by using a multi-line telephone in a pleasant manner.
- Schedule patient appointments in the computerized scheduling system, matching patient needs with physician schedules and availability.
- Register patients; verify and update patient data; and prepare confirmation letters, welcome packets, and forms to send to patients.
- Verify insurance eligibility.
- Reschedule and cancel appointments as needed.
- Occasionally work as a float medical receptionist at the front desk at any of the four clinic locations.
- Maintain strict confidentiality of patient health information.
- Perform other clerical duties as assigned, including handling online appointment requests, scheduling interpreters, sending patient portal invitations, and managing referrals.
Benefits
- Competitive salary; eligibility for a holiday bonus.
- No evenings or weekends.
- Company-funded 401(k) and profit sharing.
- Discounts on cosmetic services, including Botox, laser hair removal, and facials.
- Free parking.
- Paid time off and paid holidays.
- Company-sponsored wellness program.
- Medical, dental, and vision benefits.
- Short- and long-term disability insurance.
- Life insurance and accident insurance.
- Health savings account (HSA) and flexible spending account (FSA).
- Legal benefits.
- Tuition reimbursement.
- Uniform allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
