Patient Scheduling Specialist

CHAS Health • Spokane, WA

3d

About The Position

The Patient Scheduling Specialist improves the health of the communities served by CHAS Health through exceptional patient scheduling and real-time coordination with in-clinic care teams. The role is a first point of contact for patients, providing customer service, scheduling appointments, communicating appointment details, and documenting scheduling activity and patient communications in the electronic health record.

The specialist works with onsite care teams to coordinate schedules, support continuity of care, manage waitlists, reschedule missed appointments, and identify opportunities to optimize provider schedules. The role also supports quality improvement initiatives and adapts scheduling practices to updated guidelines and provider changes.

Requirements

• High school diploma or equivalent.
• Attention to detail.
• Knowledge of HIPAA regulations.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Compassion for patients.
• Ability to function well in a team environment.
• Ability to multitask in a fast-paced work environment and anticipate future needs.
• Computer skills.
• Valid driver's license and insurance.
• Commitment to supporting a safe and respectful environment.

Nice To Haves

• Prior experience working in a clinical setting.
• Prior customer service experience.

Responsibilities

• Serve as a first point of contact for patients, determine caller needs, manage calls appropriately, and provide accurate information about services, locations, providers, and access options.
• Schedule follow-up appointments before patients leave the clinic and provide in-room scheduling when appropriate.
• Proactively contact patients to reschedule missed appointments and manage patient waitlists to improve access.
• Schedule visits according to provider preferences and current guidelines, including accurate visit types, appointment lengths, interpreter needs, and patient flow.
• Monitor provider schedules for gaps, cancellations, and optimization opportunities; collaborate with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develop and maintain expertise in clinic workflows, provider templates, and scheduling standards.
• Clearly communicate appointment details and ensure patients understand next steps.
• Document scheduling activity and patient communication actions in the electronic health record.
• Support scheduling and access-related quality improvement initiatives and update scheduling practices in response to new guidelines or provider changes.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Childcare reimbursement of up to $7,500 annually.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED