Patient Scheduling Specialist (Valley Float)

CHAS Health • Spokane Valley, WA

4d

About The Position

The Patient Scheduling Specialist improves the health of the communities CHAS Health serves by delivering exceptional patient scheduling and supporting real-time, in-clinic care team coordination. The role serves as a first point of contact for patients, provides accurate information about services and access, and coordinates appointments in partnership with clinic teams. The position may require travel between clinic sites to provide coverage.

Requirements

• High school diploma or equivalent.
• Attention to detail.
• Knowledge of HIPAA regulations.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Compassion for patients.
• Ability to function well in a team environment.
• Ability to multitask in a fast-paced work environment and anticipate future needs.
• Computer skills.
• Valid driver's license and insurance.
• Commitment to supporting a safe and respectful environment.
• Ability to move around the facility between one-third and two-thirds of the day and sit or stand at a workstation and in patient rooms.
• Ability to use hands for more than two-thirds of the day and reach with arms for less than one-third of the day.
• Ability to communicate in person with patients and staff in clinical settings for more than two-thirds of the day; climbing, stooping, or crawling is minimal.
• Ability to lift up to 10 pounds about half the time and lift up to or above 25 pounds occasionally.
• Ability to travel between clinic sites and move about patient care areas.

Nice To Haves

• Prior experience working in a clinical setting.
• Prior customer service experience.

Responsibilities

• Provide excellent customer service as a first point of contact, determine caller needs, manage calls appropriately, and provide accurate information about services, locations, providers, and access options.
• Schedule follow-up appointments before patients leave the clinic and provide in-room scheduling when appropriate to support continuity of care, accuracy, and patient experience.
• Conduct proactive outreach to reschedule missed appointments and manage a patient waitlist to improve access.
• Schedule visits in accordance with provider preferences and updated guidelines, including accurate visit types and lengths, interpreter needs, and patient flow.
• Monitor provider schedules for gaps, cancellations, and optimization opportunities; collaborate with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develop and maintain expertise in clinic workflows, provider templates, and scheduling standards.
• Communicate appointment details clearly and ensure patients understand next steps.
• Document scheduling activity and patient communications in the electronic health record.
• Support scheduling and access-related quality improvement initiatives and update practices in alignment with new guidelines or provider changes.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement. Benefits are subject to employee eligibility and criteria.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED