Patient Scheduling Specialist (Valley Float)

CHAS Health • Spokane Valley, WA

5d • $22 - $31 • Onsite

About The Position

The Patient Scheduling Specialist improves the overall health of the communities CHAS Health serves by delivering exceptional patient scheduling and supporting real-time, in-clinic care team coordination. This role is often a first point of contact for patients and works with patients and onsite care teams to support timely access, accurate scheduling, continuity of care, and a positive patient experience. The position requires travel between clinic sites to provide coverage as needed.

Requirements

• High school diploma or equivalent.
• Attention to detail.
• Knowledge of HIPAA regulations.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Compassion for patients.
• Ability to work effectively in a team environment.
• Ability to multitask in a fast-paced environment and anticipate future needs.
• Computer skills.
• Valid driver's license and insurance.
• Commitment to supporting a safe and respectful environment.

Nice To Haves

• Prior experience working in a clinical setting.
• Prior customer service experience.

Responsibilities

• Provide excellent customer service as a first point of contact, determine caller needs, manage calls appropriately, and provide accurate information about services, locations, providers, and access options.
• Schedule follow-up appointments before patients leave the clinic and provide in-room scheduling when appropriate under the Team-Based Care model.
• Conduct proactive outreach to reschedule missed appointments and actively manage the patient waitlist.
• Schedule visits according to provider preferences and current guidelines, ensuring accurate visit types, lengths, interpreter needs, and patient flow.
• Monitor provider schedules for gaps, cancellations, and optimization opportunities; collaborate with onsite care team members to fill openings and adjust schedules to meet workflow needs.
• Develop and maintain expertise in clinic workflows, provider templates, and scheduling standards.
• Communicate appointment details clearly and ensure patients understand next steps.
• Document scheduling activity and patient communications in the electronic health record.
• Support scheduling- and access-related quality improvement initiatives and update scheduling practices in line with new guidelines or provider changes.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for eligible employees: $500 for each year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED