Patient Scheduling Specialist

Beacon Clinic•Coeur d'Alene, ID

1d•Onsite

About The Position

Beacon Clinic is a patient-focused health and wellness clinic providing medical oncology and hematology, radiation oncology, rheumatology, and urology services. The Patient Scheduling Specialist independently creates and schedules appointments for the clinic’s oncology and hematology practice, helping ensure accurate and complete scheduling for patients. Appointments include new patient visits, infusion and chemotherapy services, radiation therapy, urgent imaging studies, blood transfusions, and procedures at outside facilities. Scheduling may take place by telephone, in person, or electronically. The specialist serves as a patient advocate, helps address support-service needs, and provides information in accordance with Beacon policies, applicable laws and regulations, and business ethics. The role involves coordinating complex workflows across providers and departments, communicating with patients and healthcare professionals throughout much of the day, and using computer, phone, fax, and electronic medical record systems. The position may require work at both Beacon Clinic locations in Coeur d'Alene and Post Falls, Idaho.

Requirements

Understanding of medical terminology and procedures.
Compassionate and caring bedside manner.
Excellent attention to detail and ability to balance competing priorities.
Strong written and verbal communication skills.
Ability to work independently and follow through.
Ability to work efficiently with positive communication in a fast-paced team environment.
Ability to manage difficult and emotional situations and demonstrate empathy for patients at various stages of treatment.
Moderate understanding of computer, phone, and fax systems.

Nice To Haves

Experience with an electronic medical record (EMR) or other medical technologies.

Responsibilities

Coordinate, monitor, and schedule patient care at the clinic and across patients’ care teams.
Interpret provider orders and schedule services accordingly; obtain approval for schedule changes or cancellations when appropriate.
Navigate multiple providers, departments, and complex scheduling workflows simultaneously.
Remain available to communicate with patients and healthcare professionals for most of the workday.
Act as a liaison for patients by communicating and problem-solving with clinic staff and patients’ care teams.
Document complete and accurate information in the electronic medical record when appropriate.
Operate computer, phone, and fax systems for most of the workday.
Provide backup to other team members when requested.
Maintain patient confidentiality and protect confidential patient-care information.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.