Patient Services Specialist III - Specialty Clinic

Baylor Scott & White Health•Dallas, TX

About The Position

The Patient Services Specialist III provides advanced administrative support in a physician's office, clinic, or other area to support high-quality, patient-centered care. This senior position handles complex tasks and escalated issues, assists with staff training, and serves as a backup supervisor when needed. The role also supports team operations, quality assurance, and facility and equipment upkeep.

Requirements

High school diploma or GED equivalent.
Two years of experience.
Excellent listening, interpersonal, and oral and written communication skills; professional, pleasant, and respectful telephone etiquette; and ability to adapt communication style for different audiences.
Empathetic, sensitive, upbeat, optimistic, articulate, gracious, and tactful manner.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation, including a thorough understanding of the Out of Network process.
Proficiency with personal computers and related software applications.
Skill in preparing and maintaining patient records.
Ability to examine unpaid third-party claims and delinquent accounts and establish appropriate follow-up actions to ensure payment.
Ability to mentor and train staff.

Responsibilities

Assist in the hiring process and serve as a peer interviewer.
Perform patient relations, check-in and check-out, scheduling, insurance verification, and telephone duties.
Handle complex tasks and respond to escalated issues professionally.
Participate in process improvement initiatives, facilitate or guide team meetings, attend huddles, track metrics, and maintain huddle boards.
Mentor and train staff on processes, procedures, applications, websites, and access to other resources.
Monitor team members' participation in training and identify whether additional training is needed.
Serve as backup to the supervisor when absent, as required; assist with managing schedules, assigning tasks, and following up on work results.
Monitor and arrange facility and equipment maintenance and repairs in conjunction with the Manager or Supervisor.
Perform quality assurance audits.
Order supplies as requested.