Patient Services Coord III-Urology Clinic

UVA Community Health • Culpeper, VA

4d • $17 - $25

About The Position

The Patient Services Coordinator III schedules and registers patients for an outpatient urology clinic. The role verifies patient eligibility and coordinates with physician offices, Utilization Review, and Business Office departments to ensure required pre-authorizations, referrals, and pre-certifications are obtained. The team member may also perform other duties assigned by the supervisor.

The position requires professional, empathetic interaction with the public and effective communication with clinic staff and visitors. The coordinator greets and assists visitors, answers incoming calls and provides accurate information, and works collaboratively with the team to support patient and team goals. Additional duties may be assigned, and specific functions may change over time.

Requirements

• High school diploma or GED.
• One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
• Knowledge of basic medical terminology.
• Ability to communicate verbally and in writing.
• Excellent customer service skills.
• Insurance knowledge for certain assigned tasks.
• Ability to understand insurance cards and benefit details.
• Ability to interact directly with the public in a professional and empathetic manner.
• Ability to stand constantly, walk frequently, and bend or stoop.
• Proficient communication, auditory, and visual skills; attention to detail; and ability to write legibly.
• Ability to lift, push, or pull up to 100 pounds; Safe Handling Equipment must be used for weights over 35 pounds.

Nice To Haves

• Knowledge of government or state programs and patient assistance programs.
• Working knowledge of ICD-10 and CPT coding.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office.

Responsibilities

• Schedule and register patients for the outpatient clinic.
• Verify patient eligibility.
• Ensure required pre-authorizations, referrals, and pre-certifications are obtained by working with physician offices, Utilization Review, and Business Office departments.
• Greet and assist visitors to the department.
• Answer incoming telephone calls and provide accurate information.
• Communicate effectively with clinic staff and visitors.
• Participate in assigned meetings and contribute to organizational communication.
• Work collaboratively with team members to achieve patient and team goals.
• Perform other job-related duties as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED