Patient Services Coord III-Urology Clinic

UVA Health • , VA

4d • $17 - $25

About The Position

The Patient Services Coordinator III schedules and registers patients for the outpatient clinic. The role verifies patient eligibility and ensures required pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices, Utilization Review, and Business Office Departments. The team member may also perform other job-related duties as directed by the Supervisor.

Requirements

• High school diploma or GED.
• One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
• Knowledge of basic medical terminology.
• Ability to communicate verbally and in writing and provide excellent customer service.
• Insurance knowledge for certain assigned tasks, including the ability to understand insurance cards and benefit details.
• Ability to interact with the public professionally and empathetically.
• Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.
• Ability to lift, push, or pull up to 100 pounds; Safe Handling Equipment must be used for weights over 35 pounds.
• Ability to travel between campus buildings, remote facilities, and out of town as needed.

Nice To Haves

• Knowledge of government/state and patient assistance programs.
• Working knowledge of ICD-10 and CPT coding.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office.

Responsibilities

• Schedule and register patients for the outpatient clinic.
• Verify patient eligibility.
• Coordinate required pre-authorizations, referrals, and pre-certifications with physician offices, Utilization Review, and Business Office Departments.
• Greet and assist visitors to the department.
• Answer incoming telephone calls and provide accurate information.
• Communicate effectively with clinic staff and visitors.
• Work with the team to achieve patient and team goals, communicate professionally with coworkers, and participate in staff meetings.
• Adjust activities to accommodate team members and internal customers, resolve conflicts independently as appropriate, and respond positively to feedback.
• Perform other job-related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED