Patient Services Representative-Urology

Carle Health • Urbana, IL

9d

About The Position

The Patient Services Representative 1 coordinates and participates in daily clinic preparation and patient-service activities, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls. The role conveys a positive image and provides information to help ensure patients’ needs are met.

The representative handles patient-care requests through in-basket activities, referrals, work queues, and incoming telephone calls. The role requires competency with the telephone system, accurate and timely communication of medical information received from patients and referring physicians, and distributing messages according to practice standards. The representative also applies insurance eligibility, network-coverage, and benefits rules; completes mandatory insurance training and ongoing competency refreshers; and initiates and secures prior authorizations as needed. The position is expected to model responsible, professional conduct.

Requirements

• Associate's degree in a related field.
• Basic computer skills.
• Experience with general office equipment.

Responsibilities

• Coordinate and participate in daily clinic preparation activities, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls.
• Use the telephone system competently and take and deliver messages to physicians, nurses, and others.
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
• Distribute messages according to practice communication standards.
• Manage incoming patient-care requests related to in-basket activities, referrals, work queues, and incoming telephone calls.
• Apply insurance coverage rules for eligibility, network coverage, and benefits.
• Complete mandatory insurance training and ongoing competency refreshers.
• Initiate and secure prior authorizations as needed.
• Conduct oneself in a responsible and professional manner and serve as a role model.

Benefits

• Comprehensive benefits package; details are available at careers.carlehealth.org/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree