Patient Service Specialist - Urology Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. This position supports Vanderbilt Urology, a specialty practice providing patient-centered care for a broad range of urological diseases and conditions. The specialist schedules appointments and procedures, manages registration and patient work queues, coordinates the receipt of pre-appointment orders and consults, and routes patient portal communications appropriately using critical decision making. The role may include additional duties as assigned.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Patient Access Specialist Certification - Health Business Insights.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities proficiently.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
Communicate with patients through the patient portal and route communications appropriately using critical decision making.
Perform additional duties as assigned.