Patient Service Specialist - Urology Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role supports efficient clinic workflow, appropriate use of technology, and effective communication. It also navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. This position is part of Vanderbilt Urology, a specialty practice providing patient-centered care for a wide range of urological diseases and conditions. The specialist schedules appointments and procedures, manages registration and patient work queues, coordinates pre-appointment orders and consultations, and communicates with patients through the patient portal. The role requires critical decision-making when routing patient messages and may include additional duties.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Patient Access Specialist Certification from Health Business Insights.
Ability to provide customer service, schedule patient appointments and procedures, receive and record patient information, and comprehend medical terminology and documentation.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities proficiently.
Schedule appointments and procedures using clinical communications, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before the visit.
Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
Navigate complex patient needs, including scheduling with multiple services or coordinating with outside facilities and providers.