Patient Services Coord III-Urology Clinic

UVA Health Northern Virginia & Culpeper•, VA

3d•$17 - $25

About The Position

The Patient Services Coordinator III schedules and registers patients for the outpatient clinic. The role verifies patient eligibility and ensures that necessary pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices, Utilization Review, and Business Office departments. The coordinator may perform other job-related duties as directed by the Supervisor. The position also involves communicating with clinic staff and visitors, greeting and assisting department visitors, answering incoming calls and providing accurate information, and contributing to effective teamwork and patient and team goals. The incumbent may be asked to perform additional duties as assigned. The role is full-time, day shift, with stated hours of 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
At least 1 year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Knowledge of basic medical terminology.
Ability to communicate verbally and in writing.
Strong customer service skills.
Insurance knowledge for certain assigned tasks and ability to understand insurance cards and benefit details.
Ability to interact directly with the public in a professional and empathetic manner.
Ability to work effectively with clinic staff, visitors, and coworkers.
Physical ability to stand constantly, walk frequently, bend or stoop, and lift, push, or pull up to 100 pounds; use Safe Handling Equipment for weights over 35 pounds.
Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.

Nice To Haves

Knowledge of government or state programs and patient assistance programs.
Working knowledge of ICD-10 and CPT coding.
Strong computer skills.
Proficiency in Windows and Microsoft Office.

Responsibilities

Schedule and register patients for the outpatient clinic.
Verify patient eligibility.
Ensure necessary pre-authorizations, referrals, and pre-certifications are obtained in coordination with physician offices, Utilization Review, and Business Office departments.
Greet and assist visitors to the department.
Answer incoming telephone calls and provide accurate information as needed.
Communicate effectively with clinic staff and visitors.
Share and initiate regular, professional communication with co-workers and contribute to team and patient goals.
Participate in and contribute to regular staff meetings and assigned meetings.
Adjust activities to accommodate team members’ and internal customers’ needs.
Resolve conflicts independently when appropriate and act positively on feedback.
Perform other job-related duties as directed or assigned.
Travel between campus buildings, remote facilities, and out of town as needed.