Patient Scheduling Representative - PT - (Maine)
About The Position
The Patient Scheduling Representative efficiently and effectively schedules Maine Optometry patients for exams and services across various practice locations. The role requires organization and attention to detail when managing the scheduling needs of individual optometrists and practice locations. Excellence in customer service and patient relations is essential. Healthcare or customer service experience is a plus but is not required; comprehensive training is provided. This is a part-time position, with a Monday-Tuesday schedule from 8 a.m. to 5 p.m. The training period lasts approximately 6–8 weeks and takes place in person at the Gorham office. The position is described as on-site or hybrid, and regular in-person attendance is required.
Requirements
- High school graduate or GED.
- Strong verbal and written communication skills.
Nice To Haves
- Customer service experience is preferred; healthcare experience is also a plus.
Responsibilities
- Schedule appointments for a high-volume, multi-physician practice.
- Cancel patient appointments and reschedule as needed.
- Provide accurate instructions to patients preparing for examinations or procedures.
- Maximize schedule efficiency and minimize gaps by offering the next available appointment when possible and scheduling patients appropriately by optometrist and location.
- Maintain and demonstrate knowledge of patient privacy rights under HIPAA guidelines.
- Maintain regular in-person attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
