About The Position

At West Cancer Center, supportive and administrative teams work alongside clinical providers to deliver timely, compassionate, coordinated, patient-centered cancer care. The Patient Scheduling Coordinator coordinates patient appointments, ensures accurate registration, and assists with insurance verification and referral processes. The role requires strong communication, organization, and multitasking abilities, and contributes directly to the patient experience.

Requirements

  • High school diploma or GED.
  • Six months of related experience and/or training in healthcare or a similar administrative role.
  • Excellent verbal and written communication skills.
  • Strong organizational, follow-up, and multitasking abilities.
  • Proficiency in computer systems and scheduling software.
  • Ability to prioritize assignments in a fast-paced environment.
  • Problem-solving skills and sound judgment under minimal supervision.
  • Team-oriented, professional demeanor with a patient-first mindset.

Nice To Haves

  • Experience in insurance verification and referral processing.

Responsibilities

  • Greet patients and representatives professionally and warmly.
  • Verify and update demographic and insurance information.
  • Schedule office visits, lab work, radiology tests, and internal referrals.
  • Respond to phone calls and emails about appointment scheduling.
  • Send appointment reminders or rescheduling letters.
  • Assist patients with requests and resolve scheduling issues.
  • Collaborate with care support and maintain referral documentation.
  • Support administrative functions and cover for peers when needed.
  • Maintain confidentiality and a patient-first approach.
  • Participate in training and orient new staff as assigned.
  • Attend staff meetings and maintain timely communication with leadership.

Benefits

  • Ongoing training, educational resources, and growth opportunities.
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