Patient Scheduling Coordinator

OrthoArizona • Peoria, AZ

6h

About The Position

OrthoArizona is a comprehensive orthopedic and podiatry practice serving the Valley, with more than 75 providers across 30 locations, two ambulatory surgical centers, and in-house MRI capabilities. The organization emphasizes patient care, research and technology, and recognizing its employees.

The Patient Scheduling Coordinator responds to patient calls, collects information needed for scheduling, verifies insurance, and schedules appointments according to provider protocols and patient needs. The role also involves documenting patient concerns in the electronic medical record (EMR), reviewing patient records for referral and imaging documentation, meeting individual and team performance goals, following standard operating procedures, and learning and training on practice management software. Use of some state or federally regulated websites may require personal login credentials.

Requirements

• High school diploma or GED.
• Excellent customer or patient service skills.
• Deep understanding and knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.

Nice To Haves

• One year of medical office experience preferred.
• Bilingual ability is a plus.
• Basic phone-handling skills or contact center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

• Answer calls promptly, courteously, and helpfully; screen and route calls when applicable.
• Determine how best to assist patients based on their needs, questions, or issues.
• Collect patient information needed to facilitate scheduling.
• Verify that insurance is active and update insurance information as needed before scheduling.
• Schedule appointments accurately according to provider protocols and patient needs.
• Maintain an understanding of current provider protocols and anticipate changes.
• Create EMR notes using appropriate medical terminology for the patient’s concerns.
• Review patient records for referral or imaging documentation and answer related questions about patient charts.
• Meet individual quotas and key performance indicators and contribute to team goals.
• Continue to learn practice management software as it is updated.
• Follow all standard operating procedures.
• Understand and perform training on practice management software.
• Perform other duties as assigned.

Benefits

• Paid time off package, including sick time, holidays, and paid time off.
• Medical insurance with multiple plan options.
• Health Savings Account with company contributions.
• Dental insurance.
• Vision insurance.
• Pet insurance.
• Identity theft protection.
• Legal assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED