Front Desk Coordinator

Limitless Male•Sioux Falls, SD

53d

About The Position

The Patient Relationship Coordinator (PRC), also referred to as a Front Desk Coordinator, is a key driver of the Limitless Way patient experience at Limitless Male Medical. The PRC serves as patients’ first and last point of contact and helps ensure a seamless, efficient, welcoming clinic environment. The role manages clinic flow, coordinates patient visits, and supports communication across teams while providing an experience grounded in excellence, empowerment, expertise, efficiency, and empathy. The PRC supports the patient journey from appointment scheduling through continued engagement in care. This includes coordinating visits, maintaining patient records, handling check-in and checkout, processing payments, supporting billing follow-up, and communicating appointment information and next steps. The PRC also works with clinical staff and other team members to support timely rooming, patient retention, and daily clinic operations. The role calls for flexibility and a team-first approach, including support for cross-functional tasks within the scope of training and clinical needs. The stated schedule is Monday 6:50 a.m.–6:00 p.m., Tuesday 6:50 a.m.–noon, Wednesday and Thursday 7:50 a.m.–5:00 p.m., and Friday 6:50 a.m.–2:00 p.m.

Requirements

Strong interpersonal and communication skills.
Highly organized with attention to detail.
Ability to multitask in a fast-paced, team-oriented environment.
Proficiency in EMR and CRM systems and Microsoft Office.
Professional, positive, and patient-centered mindset.
Flexibility to support cross-functional tasks within the scope of training and clinical needs.

Responsibilities

Greet and engage patients professionally, positively, and respectfully.
Help patients feel welcomed, informed, and supported throughout their visits.
Communicate clearly about appointments, services, and next steps.
Maintain a consistent, high-quality experience across patient interactions.
Manage scheduling to optimize patient flow and clinic efficiency.
Ensure appointment types, timing, and provider alignment are accurate.
Prepare for upcoming clinic days by reviewing schedules and patient needs.
Coordinate with clinical staff to minimize wait times and support timely rooming.
Check patients in and out accurately, including documentation and payment processing.
Maintain accurate, up-to-date patient records in EMR and CRM systems.
Support billing follow-up, including communication about outstanding balances.
Assist with administrative tasks that support daily clinic operations.
Contact new patients to schedule appointments and provide necessary information.
Confirm upcoming appointments and support rescheduling as needed.
Communicate patient needs, requests, and follow-ups to appropriate team members.
Support patient engagement in care plans through scheduling, follow-up, and ongoing communication.
Conduct follow-up outreach to patients who miss appointments or fall off schedule.
Reinforce the importance of ongoing care and continuity in achieving patient goals.
Monitor and support patient retention by helping established patients return for scheduled and recommended appointments.
Collaborate with PRCs, PEMs, and clinical staff to support a seamless patient experience.
Support team members as needed to maintain clinic flow and patient satisfaction.
Assist with room readiness, inventory awareness, and general clinic organization.
Contribute to a positive, team-oriented culture with shared accountability.
Take ownership of patient interactions, communicate expectations, follow through, and support clinic operations and team members.