Patient Registration (PRN) - Wellness for Life Mobile Health

Texas Health Resources•Arlington, TX

5d•Onsite

About The Position

Texas Health is hiring a Patient Registration employee for Wellness for Life Mobile Health. The role facilitates access to health services for underserved community members and is connected to system changes addressing social determinants of health. The position is based at Texas Health Fort Worth Klabzuba Tower in Fort Worth, Texas, and is PRN (as needed), with work scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., up to 30 hours per week. Occasional evening hours may be required. The Patient Registration employee welcomes patients and visitors, registers patients for Mobile Health visits, collects and verifies information, confirms insurance eligibility, and supports patients through the registration process while maintaining confidentiality and compliant documentation. The role also involves participating in quality improvement, staff meetings, and professional development. Texas Health describes the position as an opportunity to serve as a servant leader in Community Health.

Requirements

High school diploma or equivalent.
One year of customer service experience.
CPI – Crisis Prevention Intervention Training, required within 90 days.
BCLS – Basic Cardiac Life Support, required within 90 days.
Driver's license upon hire.

Nice To Haves

CHAA – Certified Healthcare Access Associate, preferred upon hire.

Responsibilities

Welcome patients and visitors in person and over the phone using professional, compassionate communication, including greeting, introduction, clear explanations of processes and expected timeframes, and gratitude.
Accurately identify and register patients for Mobile Health visits and ensure complete, compliant documentation in the Electronic Health Record (EHR).
Collect and verify demographic, medical, and insurance information; obtain required forms and consents and upload them appropriately.
Verify insurance coverage and eligibility, obtain necessary authorizations, and communicate coverage details or out-of-network implications to patients.
Address patient needs, concerns, and questions throughout the registration process.
Maintain patient confidentiality and comply with HIPAA and departmental privacy standards.
Participate in quality improvement initiatives, staff meetings, and ongoing professional development.
Demonstrate reliability, punctuality, and readiness to adapt to site and schedule changes.