Patient Registration (PRN) - Wellness for Life Mobile Health

Texas Health•Fort Worth, TX

4d•Onsite

About The Position

The Patient Registration role supports Texas Health’s Wellness for Life Mobile Health program by facilitating access to health services for underserved community members. The position is connected to system changes addressing social determinants of health and empowers the employee to serve as a leader in Community Health. The employee welcomes patients and visitors, registers patients for Mobile Health visits, verifies and documents information in the Electronic Health Record (EHR), and provides support throughout the registration process. This is a PRN, as-needed position based at Texas Health Fort Worth Klabzuba Tower in Fort Worth, Texas. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., up to 30 hours per week; occasional evening hours may be required.

Requirements

High school diploma or equivalent.
One year of customer service experience.
CPI (Crisis Prevention Intervention) training within 90 days.
BCLS (Basic Cardiac Life Support) within 90 days.
Driver’s license upon hire.

Nice To Haves

CHAA (Certified Healthcare Access Associate) preferred upon hire.

Responsibilities

Welcome patients and visitors in person and over the phone with professional, compassionate communication, including greetings, introductions, explanations of processes and expected timeframes, and thanks.
Accurately identify and register patients for Mobile Health visits and complete compliant documentation in the Electronic Health Record (EHR).
Collect and verify demographic, medical, and insurance information; obtain and appropriately upload required forms and consents.
Verify insurance coverage and eligibility, obtain necessary authorizations, and communicate coverage details or out-of-network implications to patients.
Address patient needs, concerns, and questions throughout the registration process.
Maintain patient confidentiality and comply with HIPAA and departmental privacy standards.
Participate in quality improvement initiatives, staff meetings, and ongoing professional development.
Demonstrate reliability and punctuality and adapt to site and schedule changes.