Patient Registration Specialist - FT Evening

Baptist Health • Jacksonville, FL

2d

About The Position

The Patient Registration Specialist is responsible for patient pre-registration and registration, payer identification and verification, referrals to financial counseling, and point-of-service collections. The Specialist ensures patient demographic and benefits information entered into computer systems is accurate; verifies eligibility, benefit limitations, and coordination of benefits; and determines and collects patients’ financial responsibility at the point of service. The role also requires understanding regulatory requirements, including medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, issuance and signage of the Important Message from Medicare, HIPAA, and EMTALA. Additional duties within the scope of the role may be assigned.

Requirements

• High school graduate or equivalent.
• Knowledge of government programs such as Medicare and Medicaid.
• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership, organizational, interpersonal, and customer relations skills.
• Ability to meet strict deadlines and complete multiple tasks simultaneously.
• Strong analytical and problem-solving ability.
• Ability to develop trust with organizational leaders.
• Strong written and oral communication skills and proficient computer skills.
• Ability to understand complex multifactor situations and develop appropriate solutions.
• Ability to work independently and in a team environment.

Nice To Haves

• Associate’s degree in a healthcare- or business-related field.
• Bilingual capability in English and Spanish.
• At least 2 years’ experience in a medical or hospital patient access or financial services environment.
• Training experience.

Responsibilities

• Perform patient pre-registration and registration.
• Identify payers and verify payer and benefit information.
• Refer patients to financial counseling.
• Collect payments at the point of service.
• Ensure patient demographic and benefits data entered into computer systems is accurate.
• Verify benefits eligibility and limitations and coordinate benefits.
• Determine and collect patients’ financial responsibility at the point of service.
• Follow applicable regulatory requirements, including medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA.
• Perform additional duties within the scope of the role as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED