Patient Registration Representative

Henry Ford Health • Detroit, MI

15h

About The Position

The Patient Registration Representative is the welcoming face and voice of Henry Ford Health, providing patients with a seamless and compassionate registration experience. The role supports patients, visitors, and clinical and non-clinical staff by managing registration activities, verifying insurance eligibility, and advocating for patient needs. The position is based at Henry Ford St. John in Detroit and works the midnight shift.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience.
• Familiarity with insurance payor systems and ICD-10 medical terminology.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Accurately update patient registration and insurance information.
• Respond to inquiries from callers and customers and advocate on their behalf to meet their needs.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED