Customer Service - Patient Registration Representative
About The Position
The Patient Registration Representative is a frontline healthcare customer service role and the first point of contact for patients seeking care at Ascension St. Agnes Hospital in Baltimore. The role supports efficient, accurate registration and access to care while providing compassionate assistance to patients and families, including during stressful or emotional situations. Representatives work across multiple computer systems, handle phone calls and in-person interactions, and collaborate with clinicians and care teams to support smooth patient flow. The position is PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours; additional shifts are available. Healthcare experience is not required, and training is provided.
Requirements
- High school diploma or GED.
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly in a fast-paced environment.
- Help minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Opportunity for growth within R1.
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
