Patient Registration Representative - PRN

The University of Kansas Health System•Olathe, KS

1d•Onsite

About The Position

The Patient Registration Representative is responsible for inpatient and outpatient registrations for the Health System. The representative obtains accurate patient identification, demographic, and financial information to register and secure patient encounters, collects point-of-service payments as required, and maintains excellent customer service and a professional image. This PRN position at Olathe Hospital is scheduled every other weekend from 1:00 p.m. to 11:00 p.m. The role includes registering scheduled, unscheduled, and emergent patients; conducting bedside admissions when needed; collecting and documenting required information and payments; explaining facility policies and obtaining signed consent and insurance forms; and supporting patient valuables procedures. The representative may provide coverage in other admitting areas and perform additional duties or projects assigned by management.

Requirements

High school graduate or GED.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

Two or more years of clerical, registration, and/or customer service experience in a healthcare setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, if applicable.
Admit and register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits to the unit as needed.
Verify patient identification and accurately enter demographic, insurance, and other required information in the computer system.
Greet patients and relatives, interview them, and obtain or recheck pertinent information.
Collect copayments or deposits as appropriate for the services provided.
Balance the cash drawer as part of the end-of-day process.
Explain facility policies and ensure patients or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Document information accurately on required forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the MSPQ as required for admission.
Attend and participate in relevant staff training and education.
Manage the inventory and release of patient valuables placed in the safe, following department policy.
Provide coverage in all areas of Admitting as requested and according to established guidelines.
Maintain knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Perform other duties or projects assigned by management, which may include special projects, telephone coverage, filing, scanning, and copying.
Perform the professional, clinical, or technical competencies required by the assigned unit or department.