Customer Service - Patient Registration Representative
About The Position
The Patient Registration Representative is a frontline healthcare customer service role and the first point of contact for patients seeking care at Ascension Via Christi St. Joseph. The representative provides fast, compassionate, and accurate patient access, helping patients and families through registration while supporting patient experience, hospital operations, and revenue cycle success. The role involves working across multiple computer systems, answering phones, collecting and entering patient information, navigating insurance coverage details, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with clinical teams to support smooth patient flow and timely access to care. Healthcare experience is not required; training is provided. This is a PRN, as-needed position requiring a minimum of 48 hours per month, including 24 on-call hours. Additional shifts are available. The stated U.S. base pay range is $14.50–$18.99 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly.
- Minimize registration delays and support timely access to care.
- Answer patient questions clearly, confidently, and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter patient demographic and medical information.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
