Patient Registration Rep- Olathe Pain Management Clinic

The University of Kansas Health System•Olathe, KS

22d

About The Position

The Patient Registration Representative handles inpatient and outpatient registrations for the health system. The role obtains and verifies patient identification, demographic, and financial information to properly register and secure patient encounters, collects point-of-service payments when required, and maintains a focus on excellent customer service and a professional image.

Requirements

High school graduate or GED.

Nice To Haves

Two or more years of clerical, registration, and/or customer service experience within a healthcare setting.

Responsibilities

Monitor the department’s daily schedule for arriving patients, when applicable.
Admit and register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits to the unit as needed.
Obtain identification and accurately enter patient demographic, insurance, and other information into the computer system.
Greet patients and/or relatives and interview them to obtain or verify pertinent information.
Collect copayments or deposits when required for the services provided.
Balance the cash drawer as part of the end-of-day process.
Explain facility policies and ensure patients and/or relatives understand and sign treatment consent and insurance forms at the appropriate time.
Complete clear and accurate documentation on the appropriate forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete MSPQ as required for admission.
Attend and participate in relevant staff training and education.
Manage the inventory and release of patient valuables placed in the safe, following department policy as needed.
Provide coverage in all areas of Admitting as requested and in accordance with established guidelines.
Maintain knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Perform other duties or projects assigned by Management, which may include special projects, telephone coverage, filing, scanning, and copying.
Perform the professional, clinical, or technical competencies required by the assigned unit or department.