Patient Registration Rep

Henry Ford Health•Southfield, MI

About The Position

The Patient Registration Rep is the first point of contact for patients and helps create a smooth, welcoming, and efficient healthcare experience. The role handles patient registration and preregistration, insurance eligibility verification, and cash collections; updates patient and insurance information in company systems; responds to inquiries; and advocates for patient needs while providing outstanding customer service. The position is based at the 9 Mile and Newburgh location and is listed as a day-shift, full-time role.

Requirements

High school diploma or G.E.D. equivalent.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to provide exceptional customer service over the phone, in person, and in writing.

Nice To Haves

One year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
EPIC training or experience.
Familiarity with insurance payor systems and ICD-10 medical terminology.

Responsibilities

Greet and check in patients, providing a warm and welcoming experience.
Verify insurance eligibility and collect payments accurately and efficiently.
Update patient registration and insurance information in company systems.
Respond to inquiries from callers and customers while advocating for their needs.
Perform new patient registration and preregistration tasks as needed.
Maintain a fast-paced, organized workflow in a dynamic environment.