Patient Registration Rep

The University of Kansas Health System•Kansas City, KS

12d

About The Position

The Patient Registration Representative handles inpatient and outpatient registrations for the health system. The role obtains and verifies patient identification, demographic, insurance, and financial information to accurately register encounters, and collects point-of-service payments when required. The representative provides customer service to patients and families while maintaining a professional image. The stated schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m. The position may support assigned departments and other admitting areas as requested. Duties and skills may vary by department or unit, and management may assign additional duties or projects.

Requirements

High school diploma or GED.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of experience in clerical work, registration, and/or customer service within a health care setting.

Responsibilities

Monitor the daily schedule for patients expected to arrive at the department, when applicable.
Register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits to a unit as needed.
Obtain and verify identification and demographic and insurance information, and enter accurate information into the computer system.
Greet patients and relatives, interview them, and obtain or recheck pertinent information.
Collect co-payments or deposits as appropriate for the services provided.
Balance the cash drawer at the end of the day.
Explain facility policies and ensure patients or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Complete accurate documentation on forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the Medicare Secondary Payer Questionnaire (MSPQ) as required for admission.
Attend and participate in relevant staff training and education.
Manage the inventory and release of patient valuables kept in the safe, following department policy, as needed.
Provide coverage in admitting areas as requested and according to established guidelines.
Maintain knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Perform other assigned duties or projects, which may include telephone coverage, filing, scanning, and copying.
Perform the professional, clinical, or technical competencies required by the assigned unit or department.