Patient Registration Rep

Henry Ford Health • Wyandotte, MI

1d

About The Position

As a Patient Registration Rep, you are the welcoming face and voice of Henry Ford Health, helping ensure a smooth and compassionate experience for patients. You support clinical and non-clinical teams by managing patient registration, insurance verification, and cash collections. The role helps create a positive first impression, streamline operations, and advocate for patient needs, making a direct impact on their care journey.

This is a part-time position for 20 hours per week on the afternoon shift. The role involves greeting and checking in patients, verifying insurance eligibility, collecting payments, updating patient information, responding to inquiries, and completing new patient registration and preregistration tasks in a fast-paced environment.

Henry Ford Health describes its workplace as collaborative and mission-driven, with opportunities for hands-on experience and learning. The organization values advocacy, innovation, and making a difference in healthcare.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service standards over the phone, in person, and in writing.

Nice To Haves

• One year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting.
• EPIC training or experience and familiarity with insurance payor systems.

Responsibilities

• Greet and check in patients face-to-face, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments accurately and efficiently.
• Update patient registration and insurance information in systems.
• Respond to inquiries from callers and customers and advocate on their behalf.
• Perform new patient registration and preregistration tasks.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED