Patient Registration Rep

Henry Ford Health • Brownstown, MI

1d

About The Position

As a Patient Registration Rep at Henry Ford Health, you will be the first point of contact for patients, providing a welcoming and efficient experience. You will handle patient registration, insurance verification, and cash collections while advocating for patient needs and helping ensure smooth access to healthcare services. The position is part-time, on the midnight shift from 7 p.m. to 3:30 a.m., and requires working every other weekend and rotating holidays. The role requires walking and standing for extended periods while pushing a Workstation on Wheels.

Requirements

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience.
• ICD-10 medical terminology experience.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections.
• Update patient registration and insurance information.
• Respond to inquiries from callers and customers and advocate on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Benefits

• Career growth through collaborative opportunities, mission-driven work, and continuous learning.
• Professional development in a supportive environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED