Patient Registration Representative

WakeMed Health & Hospitals • Morrisville, NC

4h

About The Position

The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, the representative uses interpersonal and communication skills to provide high-quality customer service.

The work environment is high-volume and fast-paced. The representative greets and checks in patients upon arrival and serves patients and families coming to a physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout take place at centralized welcome desks at hospital entrances and medical office buildings, as well as check-in desks within physician practices. The representative collects point-of-service payments and may also schedule appointments.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Ability to work in a high-volume, fast-paced environment.

Nice To Haves

• One year of customer service experience is preferred.

Responsibilities

• Greet patients and check them in upon arrival.
• Coordinate follow-up appointments.
• Complete administrative patient-registration tasks, including entering demographic and insurance information.
• Collect copays and other point-of-service payments.
• Provide customer service to patients and families at physician practices and hospitals.
• Complete registration and checkout at centralized welcome desks or physician-practice check-in desks.
• Schedule appointments, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED