Patient Registration Representative
About The Position
The Patient Registration Representative accurately enters patients into Marshall Medical Center (MMC) for treatment and helps ensure they are comfortable and safe during the admission process. The representative provides a caring and professional first impression of MMC and collects complete, accurate demographic and financial information to support patient service and reimbursement. The position also collects patient deductibles and copayments at the time of service. The role requires understanding and following changing federal and state regulations concerning patient consent, release of information (ROI), HIPAA, and federal, state, and private insurance reimbursement requirements. The representative interacts daily with patients, physicians, nursing staff, ancillary staff, and support staff.
Requirements
- Graduation from high school or equivalent.
- Excellent demonstrated customer service skills.
- Significant PC skills, including Windows, Word, and Excel.
- Accurate data-entry and 10-key skills.
- Excellent communication skills.
- Ability to be an effective member of a work team.
Nice To Haves
- Previous health care experience.
Responsibilities
- Accurately enter patients into Marshall Medical Center for treatment.
- Help ensure patients are comfortable and safe during the admission process.
- Provide a caring and professional first impression of MMC.
- Collect complete and accurate demographic and financial information related to patient admissions.
- Collect patient deductibles and copayments at the time of service.
- Understand and adhere to applicable federal and state regulations concerning patient consent, release of information, HIPAA, and insurance reimbursement requirements.
- Interact with patients, physicians, nursing, ancillary, and support staff.
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What This Job Offers
Education Level
High school or GED
