Patient Registration Representative
About The Position
The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative duties for patient registration, including entering demographic and insurance information and collecting copays. Serving as a liaison to patients, the community, and healthcare professionals, the representative provides high-quality customer service in a high-volume, fast-paced environment. The representative greets and checks in patients and families arriving for appointments, surgeries, therapies, or procedures. Registration and checkout take place at centralized welcome desks at hospital entrances and medical office buildings, as well as check-in desks within physician practices. The role collects point-of-service payments and may also schedule appointments.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- One year of customer service experience preferred.
Responsibilities
- Greet and check in patients and families upon arrival.
- Enter demographic and insurance information for patient registration.
- Collect copays and other point-of-service payments.
- Coordinate follow-up appointments.
- Provide customer service and act as a liaison to patients, the community, and healthcare professionals.
- Complete registration and checkout at welcome desks and physician practice check-in desks.
- Schedule appointments, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
