Patient Registration Representative

Atlas Healthcare Partners•Phoenix, AZ

About The Position

The Patient Registration Representative conducts patient pre-registration and registration, point-of-service collections, and obtains required authorizations and forms to maximize reimbursement. The role documents all aspects of the registration process and works toward accuracy, collection, and productivity goals set by management. It also involves resolving customer issues, providing excellent customer service, and offering financial counseling when appropriate. The representative verifies patient eligibility, demographics, insurance benefits, and authorizations; accurately enters information into the A/D/T system; and obtains required information, consents, and insurance documentation. The role collects estimated patient responsibility, may make collection attempts at the bedside, explains financial policies and available resources, and helps patients apply for Medicaid and other financial assistance programs. Serving as a liaison among patients, billing, vendors, physician offices, payors, and clinical and hospital staff, the representative helps resolve account or patient concerns and support payment collection goals. Other assigned duties may include transporting patients, precepting new hires, recapping or posting daily deposits, and completing other Patient Financial Services tasks. All work must follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

High school diploma or GED.
At least one year of work experience involving knowledge of patient financial services, financial or collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Previous cash collections experience.

Responsibilities

Perform pre-registration and registration processes, verify eligibility, obtain authorizations, submit notifications, and verify service authorizations.
Verify patient demographics and enter information accurately into the A/D/T system, documenting accounts to maximize reimbursement and minimize denials or penalties.
Obtain federally and state-required information, consents, and documentation required by patients’ insurance plans.
Meet monthly individual accuracy goals set by management.
Verify insurance benefits and collect estimated patient responsibility at the time of service or during pre-registration; make bedside collection attempts when assigned.
Meet monthly individual collection targets set by management.
Provide financial counseling when appropriate, explain financial policies and available resources, and assist patients with Medicaid and financial assistance applications.
Act as a liaison among patients, billing, vendors, physician offices, and payors to support accounts receivable performance, collections, issue resolution, and service excellence.
Communicate with physicians and clinical, hospital, nursing, and Health Information Management Services staff to resolve outstanding issues and patient concerns.
Meet monthly individual productivity goals, complete daily assignments and work lists, maintain an up-to-date electronic productivity log, and enter information accurately.
Identify process improvement opportunities and contribute to teamwork.
Perform other assigned patient and financial services tasks, which may include transporting patients, precepting new hires, recapping daily deposits, or posting daily deposits.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating core and leader behaviors.