Patient Registration Representative - Outpatient

Henry Ford Health • Detroit, MI

4d

About The Position

Under general supervision, follows standard operating procedures and protocols for patient registration activities, including patient reception, face-to-face check-in, preregistration, confirmation of insurance eligibility, and cash collections. Performs new patient registration and updates registration and insurance information. Responds to inquiries from callers and customers and advocates on their behalf to ensure their needs are met. Serves as a welcoming first point of contact, building loyalty, anticipating needs, and providing efficient, effective customer relationship management.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent customer service skills, including telephone, in-person, and written communication.
• Ability to multitask in a fast-paced environment with frequent interruptions.
• Ability to work effectively with patients, visitors, and clinical and non-clinical staff.

Nice To Haves

• One year of experience in patient registration, admitting, or insurance eligibility verification in a hospital or medical office setting.
• EPIC system training or experience.
• Experience with insurance payor systems.
• Knowledge of ICD-10 medical terminology.
• Experience instructing or training others.

Responsibilities

• Perform patient reception and face-to-face check-in.
• Complete preregistration and new patient registration.
• Confirm insurance eligibility and collect cash payments.
• Update patient registration and insurance information.
• Respond to caller and customer inquiries and advocate to ensure their needs are met.
• Provide a welcoming first point of contact and efficient customer relationship management.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED