Patient Registration Representative - Outpatient

Henry Ford Health • Warren, MI

3h

About The Position

The Patient Registration Representative is the first point of contact for patients arriving for scheduled appointments and walk-in services. The role provides a welcoming experience while handling patient registration, insurance verification, and cash collections, and advocating for patient needs. The representative verifies demographic and insurance information, obtains required compliance forms, and supports timely access to care. The role works closely with clinical and non-clinical teams to support smooth operations while maintaining registration accuracy and patient privacy.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice To Haves

• One year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training or experience and familiarity with insurance payor systems.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED