Patient Registration Representative - Occupational Medicine Owensboro

Owensboro Health•Owensboro, KY

About The Position

Responsible for registering patients accessing Occupational Health services, with emphasis on patient access and satisfaction, accurate insurance and demographic verification, and point-of-service collections. The role requires maintaining confidentiality, professionalism, and ethical conduct. The representative may also support patient placement and bed-control functions, outpatient scheduling, mentoring, process-improvement projects, and troubleshooting registration-system issues. The position works Monday through Friday, 8:00 a.m. to 4:00 p.m., and is full-time at 1.0 FTE (80 hours per pay period). It is based in the Occupational Health department of Owensboro Health Medical Group in Owensboro. A minimum of two years of relevant experience is required. A high school diploma, GED, or higher is preferred, and BLS certification as a Healthcare Provider is required within 90 days of employment.

Requirements

At least 2 years of relevant work experience.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment in the position.
Critical-thinking skills and decisive judgment.
Ability to work under minimal supervision and take appropriate action in a stressful environment.
Excellent interpersonal, organizational, and problem-solving skills.
In-depth skills and knowledge of specialized concepts, practices, and procedures in the area of specialization.
Ability to apply specialization knowledge and business needs to recommend appropriate action.
High school diploma, GED, or higher preferred.

Responsibilities

May visit patient rooms to gather insurance and financial information.
Confirm patient eligibility and verify insurance benefits and coverage.
Obtain and accurately enter patients’ demographic and billing information in the computer system in a timely manner.
Obtain and document required pre-certification for outpatient testing requested by a physician’s office.
May schedule appointments using computerized scheduling programs.
Explain financial responsibilities, payment options, and collection procedures to patients or responsible parties.
Counsel patients about insurance benefits and recommend alternative payment sources or financial assistance when appropriate.
Accept payments and co-payments.
May escort patients to and from the department and assist with stretchers or wheelchairs.
Communicate with insurance companies, external agencies, patients, physicians, and team members.
Coordinate with referring facilities regarding patient transfers and, with nursing, hospital-wide bed-control functions to support appropriate patient placement.
May review unit census with the Environmental Services Supervisor and House Supervisor, monitor bed assignments, maintain bed-control logs, and account for Do Not Announce patients.
Take reservations from physicians and their office staff and maintain logs of scheduled and unscheduled patients needing bed placement.
Answer internal and external calls; handle patient-information requests in accordance with regulatory requirements and facility policies; and schedule outpatient appointments and testing as appropriate.
May serve as lead registrar on a shift or as a super user for an admitting area.
May mentor new team members.
May assist with special projects and lead departmental committees focused on process improvement and accountability.
May troubleshoot system errors, report issues, and route them to System Administrators.
Support Owensboro Health’s mission, vision, core commitments, and business interests; follow organizational policies and procedures; and work consistently with a culture of compliance, safety, and high reliability.