Customer Service - Patient Registration Representative
About The Position
The Patient Registration Representative is a frontline healthcare customer service role and the first point of contact for patients accessing care at LifePoint Harris Regional Hospital. The representative helps patients and families complete check-in, gathers and enters accurate information, and supports timely, smooth patient flow while providing compassionate service to people who may be ill, anxious, confused, or overwhelmed. The position involves working across multiple computer systems, handling phone and in-person interactions, and collaborating with nurses, physicians, care teams, and emergency staff. The role also involves navigating insurance plans and coverage details, entering demographic and medical information, collecting co-pays, and providing cost estimates when applicable. Healthcare experience is not required; training is provided. The position is PRN and as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours. Additional shifts are available.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details.
- Enter demographic and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
