Patient Registration Representative

Atlas Healthcare Partners•Phoenix, AZ

5d•$19 - $29•Onsite

About The Position

The Patient Registration Representative conducts patient registration, point-of-service collections, and obtains authorizations and forms needed to maximize reimbursement. The role documents all facets of registration, meets accuracy and collection targets, resolves customer issues, provides excellent customer service, and performs financial counseling when appropriate. The representative handles pre-registration and registration, eligibility and benefit verification, authorizations and notifications, accurate entry of patient demographics in the A/D/T system, and collection of patient responsibility. The role may include financial counseling and assistance with Medicaid and financial assistance programs. It also coordinates with patients, billing, vendors, physician offices, payors, and clinical and hospital staff to resolve issues and support payment collection and service excellence. This position may also include other patient and financial services tasks, such as transporting patients, precepting new hires, recapping or posting daily deposits, and completing other assignments for the Patient Financial Services team. Work is performed according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. The position is full-time, Monday through Friday, at Gateway Surgery Center in Central Phoenix.

Requirements

High school diploma or GED.
Knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Previous cash collections experience.

Responsibilities

Perform pre-registration and registration processes, verify eligibility, obtain authorizations, submit notifications, and verify authorizations for services.
Verify patient demographics and accurately enter information in the A/D/T system, documenting accounts thoroughly to maximize reimbursement and minimize denials or penalties.
Obtain federally and state-required information, consents, and documentation required by patients’ insurance plans.
Meet monthly individual accuracy goals established by management.
Verify and understand insurance benefits and collect estimated patient responsibility at the time of service or during pre-registration; collection attempts may be made at the bedside when assigned.
Meet monthly individual collection targets established by management.
Provide financial counseling to patients and families when appropriate, explain company financial policies and available resources, and assist with Medicaid and financial assistance program applications.
Liaise with patients, the billing department, vendors, physician offices, and payors to support accounts receivable performance, meet collection goals, resolve issues and patient concerns, and maximize service excellence.
Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and patient concerns.
Meet monthly productivity goals, complete daily assignments and work lists, maintain an electronic productivity log, and enter information accurately.
Identify opportunities to improve processes and demonstrate teamwork.
Perform other assigned patient and financial services tasks, which may include transporting patients, precepting new hires, recapping or posting daily deposits, and other Patient Financial Services work.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating core and leader behaviors.