Patient Registration Representative
About The Position
The Patient Registration Representative is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The position is on-site at Intermountain LDS Hospital and is scheduled Thursday and Friday from 10:00 a.m. to 10:00 p.m. The representative assists patients and families with check-in, gathers accurate information, and uses multiple computer systems to complete registrations. They help minimize delays, respond to questions with clarity and compassion, navigate insurance and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable. They also work with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with potential for career growth within R1.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and responding to questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package
- Opportunity for growth within R1
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
