Patient Registration Representative

Henry Ford Health•Detroit, MI

About The Position

The Patient Registration Representative provides a seamless, compassionate registration experience for patients and visitors at Henry Ford St. John in Detroit. The role supports patients, visitors, and clinical and non-clinical staff by managing registration activities, verifying insurance eligibility, and advocating for patient needs. It contributes to a positive first impression and smooth access to care in a fast-paced environment. The representative follows standard operating procedures for face-to-face check-in and preregistration, confirms insurance eligibility, manages cash collections, and accurately updates patient registration and insurance information. The role also responds to inquiries from callers and customers and provides effective customer relationship management.

Requirements

High school diploma or G.E.D. equivalent.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Nice To Haves

One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
EPIC training or experience.
Familiarity with insurance payor systems and ICD-10 medical terminology.

Responsibilities

Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
Confirm insurance eligibility and manage cash collections.
Update patient registration and insurance information accurately.
Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.