Customer Service - Patient Registration Representative
About The Position
R1 is hiring a Patient Registration Representative to serve as a first point of contact for patients and help ensure fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports the patient experience, hospital operations, and revenue cycle success. The position is at LifePoint Maria Parham Health and is PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours; additional shifts are available. The representative assists patients and families with check-in, works across multiple computer systems, answers phones, and gathers accurate patient information in a fast-paced environment. The role includes navigating insurance plans and coverage details, entering demographic and medical information, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with nurses, physicians, and other care teams to support smooth patient flow and timely access to care. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations, with opportunities for career growth within R1. The stated U.S. base pay range is $16.00–$21.10 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front-desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
- Answer phones and gather accurate patient information efficiently.
- Help minimize registration delays and answer patient questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
