Patient Registration Representative

R1•St George, UT

7d•Onsite

About The Position

R1 is hiring a Patient Registration Representative to provide frontline customer service and patient access support at Intermountain St. George Hospital and IHC Hurricane Emergency Room. The representative is often the first point of contact for patients and families, helping them access care quickly and compassionately while supporting hospital operations and revenue cycle processes. The role involves in-person interactions, phone calls, and work across multiple computer systems in a fast-paced healthcare environment. Healthcare experience is not required; training is provided.

Requirements

Exceptional customer service experience, communication skills, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask, prioritize quickly, and maintain high attention to detail.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.

Responsibilities

Provide exceptional customer service and assist patients and families with check-in and registration across multiple computer systems.
Answer phones and gather accurate patient information efficiently.
Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
Build trust with patients who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to support smooth patient flow.