Patient Registration Representative I
About The Position
The Patient Registration Representative I provides customer service to patients as they schedule appointments and access care, and helps resolve questions and concerns about their accounts. The role checks in patients, verifies and updates account information, responds to billing inquiries, and collects payments in person and by phone. It also involves cash drawer management, preparing daily deposits of funds exceeding $100, coordinating payment-plan discussions with the Business Office, attending training and meetings as requested, supporting compliance and accreditation efforts, and following the organization’s mission, policies, protocols, and procedures. Other duties may be assigned.
Requirements
- At least six months of customer service or other related experience.
- High school education or GED equivalent.
- Basic knowledge of Microsoft Word, Outlook, and Excel.
- Excellent interpersonal and written communication skills for interacting with patients, staff, and other health care professionals.
- Ability to apply excellent customer service practices, including follow-through, courtesy, tact, and professionalism.
- Basic math skills and ability to use a 10-key calculator.
- Ability to exercise good judgment when handling sensitive and personal information.
Responsibilities
- Assist patients with scheduling appointments promptly, courteously, and helpfully.
- Check in patients for appointments and verify and update account information.
- Respond to patient billing inquiries and collect payments in person at the time of service and over the phone.
- Manage the cash drawer by counting funds at the beginning of the shift, printing the Phreesia report at the end of the shift, and reconciling the report against funds on hand.
- Prepare a daily deposit of funds in excess of $100.
- Facilitate contact between patients and the Business Office to develop payment plans when needed.
- Attend training events and meetings upon request.
- Use time and resources consistently well.
- Support compliance and accreditation efforts as assigned, including OSHA and HIPAA.
- Implement the organization’s mission and approved policies, protocols, and procedures.
- Perform other duties assigned from time to time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
