Patient Registrar - Clerical Float Pool
About The Position
The Patient Registrar coordinates the encounter or episode process for patients and consumers by performing patient-registration activities. Accurate data capture is important to reducing denials. The role secures payment at the time of service, including co-insurance, copayments, residual balances, self-pay amounts, and deductibles. It also requires knowledge of insurance contract requirements and the use of tools to respond to network-provider questions. The registrar explains documents requiring patient or representative signatures. This is a PRN, non-exempt position in the Clerical Float Pool, based at the Reverend Hugh Cooper Administrative Center, with a day shift. The position supports patient registration and lobby operations, keeps patients informed of delays, and refers patients to financial advocacy resources when appropriate.
Requirements
- High school diploma or equivalent.
- At least nine months of work experience in an office, healthcare, or customer-service environment.
- Pass the EPIC competency for Registration upon completion of the Epic Clerical Training class.
- Pass the annual competency exam for all areas of responsibility.
- Attend quarterly MSO meetings and staff meetings.
Responsibilities
- Address and attempt to resolve complaints in the moment using appropriate communication techniques.
- Manage conflict and request supervisor assistance when needed.
- Monitor and maintain lobby waiting areas, provide comfort-cart rounding to patients and families, and keep patients informed of delays.
- Perform patient registration and accurately collect patient data, including demographic data and insurance-critical elements.
- Guide informed discussions with patients and their representatives about electronic-signature documents and offer printed copies at each registration.
- Answer questions about hospital and departmental operations, policies, and procedures, including Provider Based Billing.
- Investigate insurance eligibility using electronic tools.
- Collect identified patient financial obligations, including residual balances when applicable.
- Refer patients, as appropriate, to an on-site Financial Advocate or, if uninsured, to the Financial Advocacy Center.
- Follow PMG cash-handling policies and balance daily.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Group term life insurance
- Optional voluntary benefits
- Employee wellness rewards program with opportunities to earn gift cards
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
