Patient Registrar - Clerical Float Pool

Presbyterian Healthcare Services

10d • $16 - $24 • Onsite

About The Position

Presbyterian Healthcare Services is hiring a Patient Registrar I for its Clerical Float Pool, based at the Reverend Hugh Cooper Administrative Center in Albuquerque, New Mexico. This full-time, non-exempt role coordinates patient encounters and episodes by carrying out patient registration activities. Accurate data capture is essential to help reduce denials. The registrar also secures payments due at the time of service, including coinsurance, copayments, residual balances, self-pay amounts, and deductibles; applies knowledge of insurance contract requirements and tools to answer network-provider questions; and explains documents requiring patient or representative signatures.

The position includes supporting patients and families in waiting areas, keeping them informed about delays, and responding to concerns. Registrars use electronic tools to investigate insurance eligibility, collect accurate patient and insurance information, explain e-signature documents and offer printed copies, and direct patients to financial advocacy resources when appropriate. The role follows Presbyterian Medical Group cash-handling policies and balances funds daily.

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system founded in New Mexico in 1908. It includes nine hospitals, a statewide health plan, and a growing multispecialty medical group, and has nearly 14,000 employees. The organization says it is committed to improving the health of patients, members, and the communities it serves.

Requirements

• High school diploma or equivalent.
• At least nine months of work experience in an office, healthcare, or customer service environment.
• Pass the EPIC competency for Registration upon completion of the Epic Clerical Training class.
• Pass the annual competency exam for all areas of responsibility.
• Attend quarterly MSO meetings and staff meetings.

Responsibilities

• Coordinate patient encounters or episodes by performing patient registration activities.
• Accurately collect patient demographic and insurance data to help reduce denials.
• Investigate insurance eligibility using electronic tools and apply insurance contract knowledge to respond to network-provider questions.
• Collect identified patient financial obligations, including coinsurance, copayments, residual balances, self-pay amounts, and deductibles.
• Explain e-signature documents to patients or their representatives and offer printed copies during each registration.
• Answer questions about hospital and departmental operations, policies, and procedures, including Provider Based Billing.
• Refer patients, as appropriate, to an on-site Financial Advocate or, if uninsured, to the Financial Advocacy Center.
• Address and attempt to resolve complaints in the moment using appropriate communication techniques.
• Manage conflict and request supervisor assistance when needed.
• Monitor and maintain lobby waiting areas, provide comfort-cart rounds to patients and families, and keep patients informed about delays.
• Follow Presbyterian Medical Group cash-handling policies and balance daily.
• Pass annual competency exams for all areas of responsibility.
• Attend quarterly MSO meetings and staff meetings.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Group term life insurance
• Optional voluntary benefits
• Employee Wellness rewards program, with opportunities to earn gift cards through wellness activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED