Patient Recruitment Associate I

IRE • Raleigh, NC

2d • Hybrid

About The Position

ICON’s Accellacare team is hiring a Patient Recruitment Associate to support the growth and success of its clinical research network. The role encourages patient participation in clinical research through phone screens: reviewing basic medical information to assess eligibility, discussing research opportunities, maintaining the patient database, and reporting recruitment outcomes. The associate helps improve access, efficiency, and outcomes in clinical research and contributes to the clinical trial experience for patients and sponsors.

This is a six-month contract with the possibility of conversion to a permanent position. The role is hybrid, with onsite work four days per week and remote work one day per week, in Raleigh, North Carolina; Wilmington, North Carolina; or Oak Lawn, Illinois. Hours are full-time, 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• Bachelor’s degree in life science, healthcare, or a medical field.
• Basic understanding of medical terminology.
• Excellent communication and interpersonal skills, including comfort handling inbound and outbound phone calls.
• Ability to multitask under pressure and meet tight deadlines.
• Organizational skills and attention to detail.
• Computer skills, specifically Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to work onsite four days per week.

Nice To Haves

• Clinical research site experience is strongly preferred, with an interest in a clinical research career, preferably in patient recruitment.
• Experience in customer service, marketing, and/or sales is preferred.

Responsibilities

• Screen potential study participants against protocol inclusion and exclusion criteria by asking study-specific questions.
• Review, enter, and edit patient information in clinical trial management software.
• Book patients into site schedulers and ensure entries are accurate and up to date.
• Read and understand the purpose and inclusion and exclusion criteria for each protocol.
• Respond to all leads within 24 hours.
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and nearby locations.
• Problem-solve and create contingency plans to optimize enrollment.
• Communicate the importance of research participation to volunteers.
• Build positive rapport and provide consistent follow-up to deliver an exceptional patient experience.
• Work toward personal and team targets.
• Maintain strict confidentiality in electronic, written, and verbal communications.
• Deliver accurate, high-quality work and ensure administration is filed appropriately.

Benefits

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level